Privacy, Dignity & Confidentiality Policy

Sr. N Ngobeni Reproductive Health Clinic acknowledges the rights of privacy and dignity of all persons. This includes the right to protection of private information. The inherent right to privacy is protected in the Constitution of Republic of South Africa. All patient information will be protected from unauthorised access, loss or damage and respected as confidential by all staff members, contractors, volunteers or learners.

  1. ENVIRONMENT

Service Users Have A Right To:

  • Be cared for in a single sex environment within in-patient settings

It is Sr. N Ngobeni Reproductive Health Clinic’s commitment to offer same sex accommodation to its service users, this means that:

  • The room where the service user’s bed is will only accommodate individuals of the same gender.
  • The service user’s toilet and bathroom will just be used by individuals of the same gender, and it will be close to the service user’s bed area.
  1. PERSONAL CONSIDERATION AND RESPECT

Service users have the right to:

  • Be treated as individuals
  • Be listened to, and have their views taken in account
  • Be treated courteously at all times
  • Be an equal partner in making care decisions
  • Know who is responsible for the care they are receiving
  • Have private discussions about their care and treatment
  1. CONFIDENTIALITY

The National Health Act (Act No. 61 of 2003) states that all patients have a right to confidentiality and this is consistent with the right to privacy in the South African Constitution (Act No. 108 of 1996).

Patients have a right to expect that:

  • Patients information is shared to enable care, with their consent
  • What they have discussed with a nurse in a private, consultation room, not be disclosed outside of the room, except with staff directly involved in their care.
  1. PRIVACY, MODESTY AND DIGNITY

Patients have the right to:

  • Have their modesty protected
  • Be treated with dignity at all times
  • Remain independent and anonymous wherever possible
  1. PATIENTS RIGHT TO INFORMATION

Patients have the right to:

  • Information about the health care services available to them, presented in a way that is easy to follow and use.
  • Basic information about the treatment they have been propose to be provided.